Frequently Asked Questions

Possibly! We clean within a 20-mile radius of our home base in N.E. Minneapolis.

Please note that trip charges may apply.

Am I within your service range?

What do you charge?

We charge $80/hour plus tax for a team of two. Please note that we have a minimum-purchase policy of one hour (roughly $86).

For each additional cleaner we send our per-cleaner rate goes down by $2.50/hour. For a crew of three, for example, we charge $112.50/hour, for a crew of four we charge $140/hour, etc.

If you're working within a budget, we're always willing to come up with a customized plan to meet your needs. 

Unfortunately not. Our cleaning hours are 9am–5pm, Mon–Fri.

Do you clean on weekends?

How should I pay you?

We offer three options for payment:

1. Venmo, which is an electronic payment app and our preferred method. Venmo is free to use as long as you're paying with a debit card. You can pay with a credit card as well, although there's a 3% service fee.

2. PayPal, which is another electronic payment app. With PayPal you can pay using a debit or credit card, however you would be charged a 3.5% fee + $0.30 for either due to PayPal's merchant fees. Please note that we would be charging the fee and not PayPal, which is why we would need to send you a payment request.

3. Zelle, which is a free transfer service offered by many banks.

Payment is expected within 72 hours of receiving your invoice.

Please note that we do not accept cash or checks. As a small business, regular cash flow is essential to the success of our operation, and electronic payments really help to speed things up.

Should I leave a tip?

Tipping is not expected, but certainly appreciated. If you'd like to tip your crew feel free to pay them in person with cash, or send a separate electronic payment as gratuity.

All tips are divided evenly among crew members and included in their biweekly pay.

No. If you're not going to be home there are a few options available:

  • Leaving a key in a lockbox (most popular)
  • Leaving a key under a door mat or flower pot
  • Leaving a key in the mailbox
  • Leaving a key in the garage

If you live in an apartment complex you could also notify the front desk that we're coming, and have them let us inside. 

Please note that we do not accept keys, since they're easily lost and create unnecessary complications.

Do I need to be home?

In the interest of helping us to save time, it's best to prepare for your appointment. Prep work includes:

  • Removing dishes from the sink.
  • Decluttering surfaces, specifically countertops and floors.
  • Pulling down blinds (if you're having them cleaned).
  • Clearing off furniture.

Please note that if you're having the inside of your fridge cleaned, or the insides of cabinets/drawers, they must be emptied beforehand.

Is there anything I should do beforehand?

We use all our own equipment, including mops, spray bottles and vacuum cleaners. All we need from you is electricity and running water, and garbage bags if you'd like us to take out the trash.

Do I have to provide anything?

Yes. We have a general liability policy and will happily provide proof upon request.

Are you insured?

Due to changes to staff availability, we can't guarantee that you'll get same crew every time. That being said, we do our best to ensure that at the very least your lead cleaner stays the same.

If your lead cleaner ever changes, your new lead will be provided the same set of notes as the previous one, which will help them to maintain consistency.

Will I get the same
crew every time?

Are you OK with pets?

Yes, pets are not a problem for us, as long as they're well-behaved and don't prevent us from doing our job.

If you think that your pet may cause a problem, please put them in a kennel, closed room, or gated area prior to your appointment.