Frequently Asked Questions

Possibly! We clean within a 20-mile radius of our home base in N.E. Minneapolis.

Please note that trip charges may apply. We charge 53.5 cents/mile for anything beyond 20 miles (we consider the total mileage to be the distance from our storage space to your address and back).

Am I within your service range?

What do you charge?

We charge $90/hour plus tax for a team of two. Please note that we have a minimum purchase policy of one hour.

For larger jobs we occasionally send teams of four, and charge $160/hour plus tax.

If you're working within a budget, we're always willing to come up with a customized plan to meet your needs. 

Unfortunately not. Our cleaning hours are 9am–5pm, Mon–Fri.

Do you clean on weekends?

How should I pay you?

We accept checks, or mobile payment through Venmo. Venmo is our preferred method of payment, and is free to use as long as you're paying with a debit card (you can pay with a credit card as well, but there's a 3% service fee).

If you'd rather pay by check, you'd need to mail it to our business address, which would be included in your invoice.

Please note that payment is expected within 72 hours of receiving your invoice.

Should I leave a tip?

Tipping is certainly appreciated, but not expected. Our staff works hard, and offering a tip is always a nice gesture.

If you want to tip, feel free to pay your crew with cash, or add gratuity to your check or mobile payment.

No. If you're not going to be home there are a few options available, the most popular of which is leaving a key in a lockbox. You could also leave a key under a mat, flower pot, or in the garage if you have one.

Please note that we do not accept keys, since they're easily lost.

Do I need to be home?

In the interest of helping your crew to save time, preparing for your appointment is a big help. Prep work includes:

  • Removing dishes from the sink.
  • Decluttering surfaces, specifically countertops and floors.
  • Pulling down blinds (if you're having them cleaned).
  • Clearing off furniture.

Please note, if you're having the inside of your fridge cleaned, or the insides of cabinets/drawers, they must be emptied beforehand.

Is there anything I should do beforehand?

Nope. Well, not really. We use all our own equipment, including mops and vacuum cleaners. All we need from you is electricity and running water, and garbage bags if you'd like us to take out the trash.

Do I have to provide anything?

Yes. We have a general liability policy and will happily provide proof upon request.

Are you insured?

Due to changes to staff availability, we can't guarantee that you'll get the same crew every time. That being said, we do our best to ensure that at the very least your lead cleaner stays the same.

If your lead cleaner ever changes, your new lead will be provided the same set of notes as the previous one, which will help them to maintain consistency.

Will I get the same
crew every time?

Are your crews OK with pets?

Yes, pets are not a problem for us, as long as they're well-behaved and don't prevent our staff from doing their job.

If you think that your pet(s) may cause a problem, please put them in a kennel, closed room, or gated area prior to your appointment.