Frequently Asked Questions

Maybe. We clean within a 20-mile radius of our home base in N.E. Minneapolis.

Please note that trip charges may apply. We offer the first 10 miles free, and charge 53.5 cents/mile for anything beyond that.

Am I within your service range?

What do you charge?

We charge $75/hour plus sales tax for a team of two. Please note that we have a minimum purchase policy of one hour.

If you're working within a budget, we're always willing to come up with a customized plan to meet your needs. 

Unfortunately not. Our cleaning hours are 9am–5pm, Mon–Fri.

Do you clean on weekends?

How should I pay you?

We accept checks, or mobile payment through Venmo. Venmo is our preferred method of payment, and is free to use as long as you're paying with a debit card (you can pay with a credit card as well, but there's a 3% service fee).

If you'd rather pay with a check, you would need to mail it to our business address, which would be included in your invoice.

Please note that payment is expected within 72 hours of receiving your invoice.

Should I leave a tip?

Tipping is certainly appreciated, but not expected. Our staff works hard, and offering a tip is always a nice gesture.

If you're going to tip feel free to pay your crew with cash, or add gratuity to your check or mobile payment.

No. If you're not going to be home there are a few options available, the most popular of which is leaving a key in a lockbox. You could also leave a key in the garage and provide us with the code, or leave one under a mat or flower pot.

Please note that we do not accept keys, since they are easily lost and create unnecessary complications.

Do I need to be home?

In the interest of helping your crew to save time, preparing for your appointment is always a big help. Prep work includes:

  • Decluttering surfaces e.g. countertops and floors
  • Opening blinds (if you're having your windows cleaned)
  • Providing garbage bags, and placing them somewhere easy to find
  • Clearing off furniture

Please remember, if you're having the inside of your fridge cleaned, or the insides of cabinets/drawers, they must be emptied beforehand.

Is there anything I should do beforehand?

Not really. We use all our own equipment, including mops and vacuum cleaners. All we need from you is electricity and running water, and garbage bags if you'd like us to take out the trash.

Do I have to provide anything?

Yes. We have a general liability policy and will happily provide proof upon request.

Are you insured?

Due to changes to staff availability, we can't guarantee that you'll get the same crew every time. That being said, we do our best to ensure that at the very least your lead cleaner stays the same.

If your lead cleaner ever changes, your new lead will be provided the same set of notes as your previous one, which will help them to maintain consistency.

Will I get the same
crew every time?

Are your crews OK with pets?

Yes, pets are not a problem for us, as long as they are well-behaved and don't prevent our crews from doing their jobs.

If you think that your pet(s) may cause a problem, please put them in a kennel, closed room, or gated area prior to your appointment.